Frequently Asked Questions For Ordering
All international orders are not covered by the germination guarantee. Before placing your order, please ensure the email address provided is current and accessible.
Customers are responsible for the cost of shipping for any package reshipments. Taxes & Fees may be required during pick up or delivery, some countries require brokers to clear package (submit to your local customs).
Minimum of 20 Seeds and $200 Item total on Cart required to Order.
Orders processed before 14:00 CET (Central European Time) or 8:00 AM EST (U.S.A.) will be shipped the same day.
Shipping times vary: for orders outside of Europe (U.S.A., Canada, Australia), delivery takes 1 to 3 weeks, while orders within Europe typically arrive in 1 week.
Yes, we are a licensed business with 5 employees and pay taxes on our income. We have a 90% delivery rate to all countries in the world. Always check your local laws.
We are located in Vancouver, British Columbia, Canada.
Yes, we ship worldwide. You can check your local laws about being shipped seeds. We have a delivery success rate of 90% since 2003.
No, it is not legal to send weed or hashish through the mail.
Your order will be a regular sized envelope that has bubble packaging inside to protect your seeds. It will be put directly into your mailbox. Only your name will appear on the envelope with no reference to the contents.
No, you can choose your real name or choose any name you like printed on your envelope for privacy when we ship it to you. The correct name on your credit card is required for the payment.
Yes, it is possible to pay by cash, but it must be sent by registered mail. When ordering through our system select payment option as cash and an email will be sent with the instructions how to send cash as a payment. The address will also be provided to your email. It is suggested to wrap the cash in printer paper or a greeting card and the order number will be necessary to include.
Don’t forget to mention your order number if you send us cash!
We don’t do wire transfer but we accept other payment methods which are faster. Please contact us for the options or you can order direct in our website and our payment options will be shown in the checkout page.
Yes, you can contact us using the (Contact Us) page. Please read all of the commonly asked questions before sending an email as most of the questions are answered for you already. You can also call us using the phone number that we publish in our website.
We do not have a catalog as we are always getting new strains and inventory for our new and previous customers.
Wholesalers in the USA and Canada get packaging specific to each product variety, while online orders within these regions are sent in plain, non-descript packaging. International orders are shipped without packaging to ensure privacy.
International Shipping
- Any shipment destined beyond the borders of Canada, the United States of America, and the US Territories is categorized as an international dispatch. It requires an order of at least 20 seeds or a subtotal of at least $200.
- Customers bear full responsibility for any taxes, duties, fees, or additional charges imposed by customs authorities.
- We exclusively employ discreet shipping methodologies.
- Before finalizing your order, please ensure that the provided email address and phone number are indigenous to your country, precise in their accuracy, and readily accessible.
- All transactions for international orders are considered definitive, and there shall be no provisions for refunds or exchanges.
- We do not guarantee an 80% germination rate for international orders.
- While specific arrival dates cannot be predetermined, occasional transit delays may transpire. Nonetheless, all parcels are dispatched with USPS Tracking Numbers for your convenience.
- You can conveniently track the progress of your package by visiting this link: https://tools.usps.com/go/TrackConfirmAction_input
- We extend a variety of payment methods for international orders, which encompass:
- MoneyGram
- Bitcoin
- Cash or International Money Order
- Please be advised that we do not accept international credit cards.
- Ensuring the accuracy and precision of shipping information is imperative.
- Should you have any unresolved inquiries, please do not hesitate to contact us at info@maryjanesgarden.com.
Payment Methods and Discount Offers
- All transactions are conclusively binding, and no refunds or exchanges will be considered.
- Prices are listed in USD. CAD pricing is available for Canadian orders upon selecting your country during checkout.
- We accept credit or debit cards with a Visa or Mastercard emblem registered in the United States or Canada. Bitcoin payments are also accepted.
- If paying by cash or money order, please mail them along with your order forms or order numbers to:
CANADA/INTERNATIONAL CASH ADDRESS
Green Gardening #1146 (FX 62) Pacific Blvd VANCOUVER, BC V6X 2X7 CANADAUSA/INTERNATIONAL CASH ADDRESS
Kask Consulting 16836 Saticoy St Van Nuys, CA 91406 USA - Payment Notes:
- Cash payments should be sent via postal mail, while money orders should be addressed to Mary Jane’s Garden.
- Money orders mentioning “Seeds” will be returned to the sender for revised instructions.
- For Canadian orders, E-Transfer is a valid payment method.
- MoneyGram payments can be processed electronically.
- Orders exceeding $420 USD/CAD require signature and identity verification at purchase and delivery. Transactions at this level are non-reversible.
- Discount coupons cannot be combined with or applied to ongoing promotions or sales.
- Seed credits or coupons from prior orders must be redeemed with a new order as a cash transaction. Customers must contact a representative to apply credits, coupons, and payment for the current order.
- If a payment is declined, two reattempts will be made daily for two weeks unless the customer opts for a different payment method or cancels the order.
Delivery & Shipment Issues
- All transactions are considered final, and no reimbursements or exchanges shall be entertained.
- We cannot assume responsibility for any loss or damage incurred during transit.
- Orders with subtotals below $200 are subject to a standard shipping fee of $20.
- Orders for US customers in all 50 states and US territories are shipped domestically from Los Angeles, California, via USPS Priority Tracking.
- Orders for Canadian customers are shipped domestically from Vancouver, BC, via Canada Post.
- Packages are dispatched with an estimated delivery time of 3-7 days from the date the tracking number is assigned. Please note that this timeline may vary depending on the postal carrier.
- The recipient or customer must file a claim with their local mail carrier for any delays or issues after the package leaves our warehouse. Links for filing claims are provided below:
- Canada Post:
- Missing packages: Canada Post Missing Packages
- Damaged packages: Canada Post Damaged Packages
- USPS:
- Canada Post:
- Packages declared lost in transit or stolen require a Postal Service claim number for reshipment.
- Packages with a confirmed “Delivered” status also require a Postal Service claim number. Secondary packages must be shipped with signature verification or updated address details.
Germination Assurance
- We can only guarantee a germination rate of 80% if the recommended procedure, thoughtfully included with every purchase, has been diligently followed.
- To ensure the vitality of the seeds, place them in unadorned potting soil only after the taproot has matured:
- NO nutrients or fertilizers should be added.
- Once the developing seedlings emerge from the soil, the commitment to achieving germination has been fulfilled. Subsequent plant development rests entirely upon the cultivator’s responsibilities.
- Mary Jane’s Garden shall not be held liable for any plant behavior resulting from environmental factors.
- When faithfully following the germination manual, we pledge an 80% germination rate for any package size.
- We do not guarantee germination attempts that employ water sources other than bottled spring water. Tap water, reverse osmosis, distilled, and well water are not eligible for replacement claims if the germination rate falls below 80%.
- No germination assurance is provided for seeds placed in bags, concealed in any form, or exposed to a seed-heating mat during germination.
- Orders are eligible for a one-time replacement per order.
- Germination assurances remain valid for up to two years after the purchase date, provided the seeds are stored correctly and the recommended procedure is followed.
